Hello current clients!
You always have access to your schedule, packages, and billing info on OneFitStop. After we create your account for you, you can login with your email address and password here:
Forgot your password? No prob. Simply email us!
Q: How do I book a session?
A: All sessions are booked directly through your trainer via text or email. Once they confirm the session with you, your trainer will enter your session into OneFitStop.
Q: How do I renew my package?
A: Email us! We can either process the credit card you have on file for the next pack, OR we can send you a payment request that will prompt you to log in a make a payment. You cannot login an automatically pay. We like to tailor your invoice to meet your needs.
Q: How many sessions do I have remaining?
A: Login to OneFitStop and click on the “Payment” icon. (Hint - It looks like a little black credit card next to the "schedule" icon) There you will see a graph showing how many sessions you have used out of your current package.
Q: How do I change my credit card info?
A: Login to OneFitStop and click the ORANGE “Credit Card” icon right underneath your name. There you can enter the new card number. Or give us a call 917-300-9047 and we will take the number over the phone.
Q: How do I see my past sessions?
A: Login to OneFitStop. Click on "Schedule" icon and then click the options to filter for "past sessions" and the date range you would like to check.
Q: What if I need to reschedule/cancel a session?
A: No problem. Reach out to your trainer directly to reschedule. But heads up! Please do so prior to the 24 hour deadline. We do stick to the 24 hour cancellation policy!
Questions or concerns? Contact us anytime. We are happy to help.